Advanced AI technology combined with human expertise to deliver exceptional customer service 24/7.
Always Available
Our AI receptionist answers every call on the first ring, 24/7, ensuring you never miss an opportunity. Unlike traditional voicemail, Mapledial engages with your callers, providing instant assistance and capturing valuable information.
Zero wait time. Every call is answered immediately on the first ring, creating a professional impression and reducing caller frustration.
Even after hours and on holidays, your business is always open. Capture leads and serve customers around the clock.
Real-time language switching ensures every caller can communicate in their preferred language, expanding your market reach.
Transfers include full call context. If the recipient is unavailable, calls automatically fall back to the original agent.
Choose from 12 natural-sounding voices to perfectly match your brand personality and customer expectations.
Works with phone calls and via a customized website widget. The bot remembers returning customers and maintains context across your entire site.
Automated Scheduling
Mapledial handles the entire appointment process from booking to confirmation, with direct integration into Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity, eliminating admin tasks and callbacks.
Books new appointments in real-time based on your availability. No double-bookings, no conflicts.
Handles cancellations and reschedules existing appointments automatically, keeping your calendar up-to-date.
Sends automatic confirmation notifications to reduce no-shows and keep everyone informed.
Direct integration with Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity for seamless synchronization.
Texts links to callers for directions or calendar invites, making it easy for customers to save appointments.
Books into specific team member calendars based on availability, skills, or customer preferences.
Automatic CRM sync with HubSpot for contact management and call logging. All interactions are tracked.
Customizable
Configure complex schedules that work for your business. Set split shifts, schedule holidays in advance, and handle emergency closures instantly. Your hours automatically cascade to appointment booking and call transfers.
Support for split shifts and complex schedules. Define different hours for different days or services.
Schedule office closures and holidays in advance. The system automatically adjusts availability.
Handle unexpected closures with instant updates across all systems. Changes take effect immediately.
Hours automatically sync to appointment booking and call transfers, ensuring consistency.
Store and share location details, service FAQs, and pricing information with callers.
Upload company policies and in-depth knowledge documents to train the AI on your specific business.
Data-Driven Insights
Gain valuable insights into your call patterns with detailed analytics. Understand customer needs, track performance metrics, and identify trends to optimize your business operations.
Detailed call summaries and full transcripts for every conversation. Review what was discussed at any time.
Automatically extract caller details such as name, email, and phone number for easy follow-up.
Instantly find any conversation, transcript, SMS, or contact with powerful global search functionality.
Listen back to recorded calls and download recordings for training or quality assurance purposes.
See popular conversation topics to understand what customers call about most and optimize your service.
Track key performance indicators like call volume, response time, and customer satisfaction.
Privacy First
Mapledial is built specifically for Canadian businesses with PIPEDA compliance at its core. Your data and your customers' information are protected with enterprise-grade security measures.
Complete compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Enterprise-grade security for data handling and storage. Your information is protected at every step.
Privacy measures designed specifically for Canadian businesses and regulations.
All data is encrypted end-to-end, ensuring that sensitive information remains confidential.
We never use your data to train our models. Your conversations remain private and proprietary.
Access compliance reports and audit logs to demonstrate your commitment to privacy protection.
Join Canadian businesses that never miss a call. Get started with Mapledial today.
