Premium AI phone answering service for medical clinics and healthcare practitioners. Manage patient scheduling, handle administrative inquiries, and provide 24/7 triage support while your staff focuses on clinical care.
Built for Care
Patients often need to book or cancel appointments outside office hours. Our AI provides a professional, empathetic point of contact around the clock.
Integrates with your Patient Management Software (EHR/EMR) to book, reschedule, or cancel appointments based on real-time provider availability.
Our AI identifies urgent symptoms and can route calls directly to a nurse-on-call or advise the patient to contact emergency services for life-critical issues.
Streamline administrative tasks by logging prescription refill requests and basic test result inquiries for your team to review during clinic hours.
Allow your reception team to focus on the patients physically in the clinic. Mapledial handles the phone volume, reducing burnout and errors.
Secure, privacy-focused handling of patient data, ensuring full compliance with Canadian healthcare privacy standards (PIPEDA).
Industry Challenges
Clinics are often overwhelmed with calls between 8 AM and 10 AM. Mapledial acts as a relief valve, handling overflow so no patient waits on hold.
Patients calling with concerns at night often head to the ER unnecessarily. Mapledial can provide structured clinic information and triage to keep them informed.
Hiring full-time overnight or weekend staff is expensive. Mapledial provides 24/7 coverage for a fraction of the cost of a single FTE.
Real-World Solutions
The Situation: A parent realizes their child has a persistent rash at 11 PM and
wants to see a doctor tomorrow.
How Mapledial Helps: AI captures the child's details, checks the Saturday
morning clinic schedule, and books the 9:30 AM slot.
Result: Patient booked and parent reassured without any staff intervention.
The Situation: A patient calls to refill a chronic medication while the front
desk is busy with a check-in.
How Mapledial Helps: AI captures the patient name, medication, and pharmacy
phone number, logging it as a high-priority task in the EMR.
Result: Request logged accurately without making the patient wait on hold.
The Situation: A French-speaking patient calls an English-primary clinic to ask
if they are accepting new patients.
How Mapledial Helps: AI seamlessly processes the inquiry in French, explains
the intake process, and captures their contact info.
Result: Inclusive patient care that expands the clinic's reach into the local
bilingual community.
Join medical clinics across Canada who are prioritizing care while Mapledial handles the calls.
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